Application
This unit describes the skills and knowledge required to connect hardware peripherals according to instructions.
It applies to individuals employed in an information and communications technology (ICT) support role who are required to solve technical hardware and software incompatibility conflicts and problems.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Confirm client requirements | 1.1 Identify and confirm peripheral requirements of client according to organisational standards 1.2 Document client requirements and peripherals needed, and report findings to the appropriate person according to organisational standards 1.3 Verify client requirements with appropriate person according to organisational standards and reporting procedures 1.4 Take action to ensure client support expectations are covered by vendor warranty and support services |
2. Obtain required peripherals | 2.1 Obtain peripherals under instruction from appropriate person 2.2 Enter details of peripherals into equipment inventory according to organisational standards 2.3 Validate that contents of delivered components and physical contents match the packing list and resolve discrepancies if necessary 2.4 Store peripherals according to vendors guidelines |
3. Connect hardware peripherals | 3.1 Verify timeframe for installation schedule with client 3.2 Remove old peripherals with minimal disruption to clients if they are to be replaced, taking into account environmental considerations and work health and safety (WHS) standards 3.3 Connect new peripherals with minimum disruption to clients, taking into account operating system procedures 3.4 Configure computer to accept new peripherals 3.5 Test hardware peripherals and confirm client satisfaction, paying particular attention to possible effect on other systems and making adjustments as required |
Evidence of Performance
Evidence of the ability to:
connect several different types of hardware peripherals to the system safely and according to vendor instructions with a minimum of downtime, using known routines and procedures
locate, interpret and use vendor documentation related to connection and storage of hardware peripherals
test the operation of newly installed hardware peripherals and confirm client satisfaction
follow work health and safety policies and procedures.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
describe the commonly used computer operating systems
identify help desk and maintenance practices
describe common peripheral devices
summarise WHS procedures for electrical equipment
list the system components and describe their interconnectivity
identify current industry accepted hardware and software products
describe procedures relevant to maintaining inventory
list the organisational guidelines and standards that impact on service support including:
external suppliers and vendors
internal and external communications
internet access
security of information and data
identify common principles for environmentally sustainable business practices.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work and include access to:
sites with a representative range of workstations, hardware peripherals, internet connections and cabling
software to be installed, interconnected and configured
hardware and software currently used in industry
technical documentation, including organisational hardware blueprint and vendor support.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1-1.4, 2.1-2.4, 3.1-3.5 | Interprets textual information from a range of sources to identify and adhere to requirements |
Writing | 1.2, 1.3, 1.4, 2.1 | Develops materials and resources using simple vocabulary to convey and record information and inventory, according to client and vendor requirements |
Oral Communication | 1.2, 1.3, 1.4, 2.1, 3.1, 3.5 | Participates in verbal exchanges of familiar ideas and information using questioning and active listening to elicit views, opinions and feedback from others |
Navigate the world of work | 1.1, 1.3, 1.4, 2.1-2.4, 3.2-3.5 | Understands roles and responsibilities for task and makes basic decisions on work completion parameters in accordance with organisational requirements, WHS standards and environmental considerations |
Interact with others | 1.1-1.4, 2.1, 3.1 | Identifies and takes steps to follow accepted communication practices and protocols |
Get the work done | 1.1-1.4, 2.1-2.4, 3.1-3.5 | Plans and implements routine tasks, aiming to achieve them efficiently Responds to predictable routine problems and implements standard or logical solutions Understands the purposes, specific functions and key features of common digital systems and tools, and operates them effectively to complete routine tasks |
Sectors
Systems administration and support